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dc.contributor.otherCamden, Chantalfr
dc.contributor.otherSwaine, Bonniefr
dc.contributor.otherTétreault, Sylviefr
dc.contributor.otherBrodeur, Marie-Michèlefr
dc.date.accessioned2015-07-27T16:37:23Z
dc.date.available2015-07-27T16:37:23Z
dc.date.created2010fr
dc.date.issued2015-07-27
dc.identifierPMID:20687932fr
dc.identifier.urihttp://hdl.handle.net/11143/7531
dc.description.abstractBackground: The impact of a pediatric rehabilitation service delivery reorganization to improve access to services on parents’ and service providers’ perception of service quality was evaluated. Child-, family-, service- and service provider-related characteristics possibly associated with these perceptions were explored. Methods: Perceptions were measured using the Measure of Processes of Care tools and open ended questions before (2007), during (2008) and following (2009) service reorganization. Child and family characteristics, services received and service provider data were documented. Mean MPOC scores were compared over time (ANOVAs and Generalized Estimating Equations) and t-tests, correlations and ANOVAs determined whether the characteristics influenced scores. Results: Families’ (n = 222) and service providers’ (n = 129) perceptions of quality were high in 2007 (3.67 to 6.31/7) and remained high over the next 2 years (p ≥ 0.16). Two MPOC domain scores (Respectful care and Providing general information) were consistently scored the highest (mean ≥ 5.66/7) and the lowest (mean ≤ 4.75/7), respectively. Families with more education and those with children 12-21 years old tended to attribute lower MPOC scores. Participants were generally satisfied with the new service model and recommendations included improving information exchange. Conclusions: Results suggest that it is possible to reorganize pediatric rehabilitation services while maintaining quality.fr
dc.language.isoengfr
dc.relation.isformatofhttp://www.biomedcentral.com/1472-6963/10/227/fr
dc.relation.ispartofISSN:1472-6963fr
dc.relation.ispartofBMC health services researchfr
dc.subjectService deliveryfr
dc.subjectChildhood disabilityfr
dc.titleReorganizing pediatric rehabilitation services to improve accessibility : do we sacrifice quality?fr
dc.typeArticlefr
dc.rights.holder© BioMed Centralfr
udes.description.typestatusPost-publicationfr
udes.description.typepubRévisé et accepté par des pairsfr
udes.description.pages1-11fr
udes.description.period10(1)fr
udes.description.diffusionDiffusé par Savoirs UdeS, le dépôt institutionnel de l'Université de Sherbrookefr
dc.identifier.bibliographicCitationCamden, C., Swaine, B., Tétreault, S., Brodeur, M.-M. (2010). Reorganizing pediatric rehabilitation services to improve accessibility: do we sacrifice quality?. BMC health services research. 10(1): 1-11.fr
udes.description.sourceBMC health services researchfr
udes.autorisation.depottruefr
udes.description.ordreauteursCamden, Chantal; Swaine, Bonnie; Tétreault, Sylvie; Brodeur, Marie-Michèle


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