dc.contributor.advisor | Ingham, John | |
dc.contributor.advisor | Bédard, François | |
dc.contributor.author | Louillet, Marie-Claire | fr |
dc.date.accessioned | 2019-08-29T13:54:29Z | |
dc.date.available | 2019-08-29T13:54:29Z | |
dc.date.created | 2019 | fr |
dc.date.issued | 2019-08-29 | |
dc.identifier.uri | http://hdl.handle.net/11143/15942 | |
dc.description.abstract | Cette recherche porte sur la performance des systèmes d’information inter organisationnels dans le domaine du tourisme et, plus particulièrement, sur la performance des systèmes d’information utilisés par les organismes de gestion de la destination touristique. La démarche suivie dans l’élaboration d’un outil d’évaluation de la performance d'un système de gestion de la destination représente la principale contribution de la thèse. Cet outil analyse les effets du système de gestion de la destination sur les processus opérationnels et de gestion et ensuite, établit un lien entre l’amélioration de ces processus et la satisfaction des détenteurs d’enjeux. L’outil d’évaluation de la performance du système de gestion de la destination devient un outil de gestion qui met en évidence les possibilités d’amélioration du système de gestion de la destination. | fr |
dc.description.abstract | Abstract: This research focuses on the performance of inter-organizational information systems
in the field of tourism and, more specifically, on the performance of information
systems used by destination management organizations (DMOs). The interest for these
systems, the destination management systems (DMS), comes from the importance of
investments and the challenges they represent for the tourism industry and for the
development of the regional economy.
Empirical research analysis revealed the limited success of DMS, the disappointing
participation of tourism product suppliers and destination promoters in DMS, and the
key challenges faced by managers at the destination management organization,
resulting in the following managerial question: "How to help managers of tourist
destinations manage the performance of a destination management system, taking into
account the achievement of the objectives of the stakeholders? ".
Given the diversity of its theoretical foundations, the research on the evaluation of
information systems presents several models and still reports difficulties in assessing
the impact of information technologies. To evaluate the performance of DMS, the
conceptual framework of this thesis combines a process model of IS business value
(Melville, Kraemer and Gurbaxani, 2004) with an integrated method of organizational
performance measurement (Neely, Adams and Kennerley, 2002). The prism of the
performance of Neely et al. (2002) was designed to take into account a significant
number of stakeholders.
The research framework was developed to produce rich data for discovery purposes. It
uses an exploratory qualitative approach based on inductive reasoning and favors the
case study method to answer a descriptive question. The choice of a single case with
multiple groups (Embedded Case Study Research) facilitates a new understanding of
the performance of a given DMS, from different perspectives, being those of the stakeholders involved. Twenty-six semi-structured interviews were conducted, of which eighteen were conducted within the DMO and eight were conducted with the tourist SMEs of the destination chosen for the study. The data were coded using CAQDAS Atlas.ti reflective software and aggregated using a matrix analysis. […] | fr |
dc.language.iso | fre | fr |
dc.publisher | Université de Sherbrooke | fr |
dc.rights | © Marie-Claire Louillet | fr |
dc.rights | Attribution - Pas d’Utilisation Commerciale - Partage dans les Mêmes Conditions 2.5 Canada | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/2.5/ca/ | * |
dc.subject | Systèmes de gestion de la destination touristique | fr |
dc.subject | Évaluation des SI inter organisationnels | fr |
dc.subject | Impacts TI | fr |
dc.subject | Méthodologie d’évaluation | fr |
dc.subject | Évaluation processuelle | fr |
dc.subject | Valeur organisationnelle des SI | fr |
dc.subject | Prisme de la performance | fr |
dc.subject | Détenteurs d’enjeux | fr |
dc.subject | Théorie des ressources et des compétences | fr |
dc.subject | Tourism | fr |
dc.subject | Destination management systems | fr |
dc.subject | Inter-organizational IS evaluation | fr |
dc.subject | IT impacts | fr |
dc.subject | Process based IS value assessment | fr |
dc.subject | Performance prism | fr |
dc.subject | Stakeholder theory | fr |
dc.subject | Resource-based view | fr |
dc.title | Conception d’un outil de gestion de la performance d’un système de gestion de la destination touristique | fr |
dc.type | Thèse | fr |
tme.degree.discipline | Système d'information et méthodes quantitatives de gestion | fr |
tme.degree.grantor | École de gestion | fr |
tme.degree.grantother | UQTR | fr |
tme.degree.level | Doctorat | fr |
tme.degree.name | D.B.A. | fr |